Shipping Policy

Effective Date: [04/09/2025]
Domain: www.faysta.site

At Faysta.site, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains how we process, handle, and deliver all shipments. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

  • All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • In case of high demand, processing may take slightly longer, but customers will be notified via email or phone.

  • Once shipped, you will receive an email/SMS confirmation along with tracking details.

2. Shipping Methods & Delivery Timeline

  • We partner with leading courier companies (such as Delhivery, DTDC, Blue Dart, Xpressbees, and India Post) to ensure reliable delivery.

  • Estimated delivery time:

    • Metro Cities: 4–7 business days

    • Tier 2 & Tier 3 Cities: 5–10 business days

    • Remote Areas: 7–12 business days

  • Delivery timelines are estimates only; unforeseen delays (weather, strikes, natural disasters, courier issues) may occur.

3. Shipping Charges

  • Free Shipping on all prepaid orders above [Insert amount, e.g., ₹999].

  • A nominal shipping fee may apply for COD (Cash on Delivery) or orders below the free shipping threshold.

  • All applicable charges will be displayed at checkout before payment.

4. Order Tracking

  • Once dispatched, you will receive a tracking ID via email/SMS.

  • Customers can track their orders directly on the courier partner’s website or through our tracking page.

  • If tracking information is not updated for more than 72 hours, please contact us at Faystasite@gmail.com.

5. Delays in Delivery

  • We strive to deliver within the estimated time; however, delays may occur due to:

    • Incorrect or incomplete shipping address

    • Unreachable contact details provided by customer

    • Unforeseen courier or logistics delays

  • In such cases, Faysta.site will not be liable for compensation, but we will assist in resolving the issue promptly.

6. International Shipping

  • Currently, we ship only within India.

  • International shipping services will be introduced soon, and updates will be shared on our website.

7. Failed Deliveries & RTO (Return to Origin)

  • If delivery fails due to an incorrect address, unavailability of the customer, or refusal to accept the parcel, the order may be returned to us (RTO).

  • In such cases, re-shipping charges may apply, or a refund will be issued (excluding shipping fees).

8. Damaged or Lost Packages

  • If your package arrives damaged or tampered, please do not accept it and inform us immediately.

  • If your package is lost in transit, we will either issue a full refund or resend the product at no extra cost.

9. Contact Information

For any shipping-related queries or assistance, please contact us:

Business Name: Faysta.site
Owner Name: Mr. Mer Ashvinbhai Maheshbhui
Registered Address: S/O Maheshbhui, Plot Vistar, Chamardi, Chamardi, Bhavnagar, Gujarat – 364310, India
Mobile: +91 7016009222
Email: Faystasite@gmail.com
Website: www.faysta.site