FAQ's

Welcome to Faysta.site’s FAQ section. We’ve answered the most common questions our customers ask to ensure your shopping experience with us is smooth, secure, and transparent.

1. Who owns Faysta.site?

Faysta.site is owned and operated by Mr. Mer Ashvinbhai Maheshbhui.

Registered Address: S/O Maheshbhui, Plot Vistar, Chamardi, Chamardi, Bhavnagar, Gujarat – 364310, India
Mobile Number: +91 7016009222
Email: Faystasite@gmail.com

2. What products do you sell?

We are a Direct-to-Consumer (D2C) online store, offering high-quality, trendy, and affordable lifestyle and fashion products delivered directly to your doorstep.

3. How can I place an order?

Browse products on www.faysta.site
Select your preferred item(s) and add to cart
Proceed to checkout, fill in shipping details, and make payment securely via our trusted payment gateway
Once your order is confirmed, you will receive an email and SMS confirmation with your order ID.

4. What payment methods are accepted?

We accept all major payment methods, including:

Credit/Debit Cards (Visa, Mastercard, Rupay, etc.)
Net Banking
UPI (Google Pay, PhonePe, Paytm, BHIM)
Wallets

All payments are 100% secure and encrypted.

5. How will my order be delivered?

We deliver orders through trusted courier partners across India.

Orders are generally processed within 1–2 business days.
Delivery timelines vary between 5–9 working days depending on your location.
Customers will receive a tracking link to monitor the shipment.

6. What are the shipping charges?

We provide free shipping on all prepaid orders across India.
In rare cases, a nominal fee may apply for remote locations (details will be visible at checkout).

7. Can I cancel my order?

Yes, cancellations can be made within 24 hours of placing the order or before the product is shipped.
Once shipped, cancellations are not allowed. Please check our Refund & Cancellation Policy for more details.

8. What is your return/refund policy?

Customers can request a return or replacement in case of damaged, defective, or wrong product delivery.
Refunds, once approved, are initiated back to the original payment method within 7–10 working days.
Please refer to our Refund & Cancellation Policy for full details.

9. How do I track my order?

After dispatch, you will receive an SMS/Email notification with a tracking ID.
You can track your order directly via our courier partner’s tracking portal or from your My Orders section on the website.

10. How do you handle customer data privacy?

We follow strict data protection and privacy standards. Your personal details (address, phone number, email, and payment details) are used only for order processing and delivery purposes. For full details, refer to our Privacy Policy.

11. Do you ship internationally?

Currently, we ship only within India. International shipping will be announced once available.

12. How can I contact customer support?

You can reach us through:

Email: Faystasite@gmail.com
Mobile/WhatsApp: +91 7016009222
Address: S/O Maheshbhui, Plot Vistar, Chamardi, Chamardi, Bhavnagar, Gujarat – 364310, India
We aim to reply within 24–48 business hours.