Refund & Cancellation Policy

Effective Date: [04/09/2025]
Domain: www.faysta.site

At Faysta.site, we are committed to ensuring customer satisfaction with every purchase. This Refund & Cancellation Policy outlines the terms under which refunds, returns, replacements, and cancellations are accepted.

By placing an order with us, you agree to the following terms:

1. Order Cancellations

  • Orders can be cancelled by the customer within 24 hours of purchase or before dispatch, whichever is earlier.

  • Once the order has been shipped, cancellation will not be possible.

  • To request a cancellation, please contact us at Faystasite@gmail.com or call +91 7016009222 with your order ID.

2. Refund Eligibility

We accept refund requests in the following cases:

  • You received a defective or damaged product.

  • You received the wrong product compared to what you ordered.

  • The product is missing or incomplete in the package.

  • Your order was cancelled by us due to stock unavailability or technical reasons.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after receiving the product.

  • Products damaged due to customer misuse or mishandling.

  • Customized or personalized products (unless defective).

  • Items purchased under clearance, discount, or sale, unless defective.

4. Refund Process

  • Customers must raise a refund request within 7 days of delivery by contacting us at Faystasite@gmail.com.

  • Once approved, refunds will be initiated to the original payment method (credit card, debit card, UPI, net banking, or wallet).

  • Refund processing time may take 7–10 business days, depending on the payment gateway or bank policies.

5. Returns & Replacements

  • Products must be returned in their original condition, unused, with tags and packaging intact.

  • Once the returned product is received and inspected by our team, a refund or replacement will be processed.

  • For replacements, the same product will be sent (subject to availability). If unavailable, a full refund will be issued.

6. Shipping Costs for Returns

  • If the return is due to a defective, damaged, or incorrect product, we will bear the return shipping charges.

  • For all other returns, customers will be responsible for return shipping costs.

7. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, first check with your bank or payment provider.

  • If the issue persists, contact us at Faystasite@gmail.com or call +91 7016009222 for assistance.

8. Contact Information

For all Refund & Cancellation related queries, please reach out to us:

Business Name: Faysta.site
Owner Name: Mr. Mer Ashvinbhai Maheshbhui
Registered Address: S/O Maheshbhui, Plot Vistar, Chamardi, Chamardi, Bhavnagar, Gujarat – 364310, India
Mobile: +91 7016009222
Email: Faystasite@gmail.com
Website: www.faysta.site